Privacy Policy

Effective date: 4 October 2026

Alivance Tech Pvt Ltd (“Alivance Tech”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal data we collect when you visit alivancetech.com (the “Website”) or contact us, why we collect it, how we use and protect it, and the choices and rights available to you.

This policy is published in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Who we are

For the purposes of applicable data protection law, Alivance Tech Pvt Ltd is the Data Fiduciary for personal data collected through the Website.

2. Personal data we collect

2.1 Information you provide

When you submit an enquiry or quote form, call us, email us or message us on WhatsApp, we collect:

• Your name
• Phone number (including WhatsApp number)
• Email address
• The service you are interested in and any message or project details you share

2.2 Information collected automatically

When you visit the Website or submit a form, we automatically collect:

• IP address of the device used to submit the form
• Approximate location derived from the IP address (city, state and country). We do not collect precise GPS location.
• Network information, including internet service provider and whether the connection appears to come from a VPN, proxy or anonymising network
• Device and browser information, such as device type, browser and operating system
• Visit information, such as the page you submitted the form from, the date and time, and referring source
• Advertising and campaign identifiers, such as the Google click identifier (GCLID) and UTM parameters, when you arrive through an advertisement or tracked link
• Usage data collected through cookies and similar technologies, as described in our Cookie Policy

2.3 Information we do not collect

We do not knowingly collect sensitive personal data such as passwords, financial account details, card numbers, health information or biometric data through the Website. Please do not share such information in our forms.

3. Why we use your personal data

We process personal data on the basis of your consent, which you give when you submit a form or contact us, and for legitimate uses permitted by law, such as preventing fraud and complying with legal obligations.

We do not sell, rent or trade your personal data.

4. Who we share your data with

We share personal data only with service providers who help us operate the Website and our business, and only to the extent needed for the purposes above:

These providers process data on our behalf and are required to protect it. We may also disclose personal data where required by law, court order or a government authority, or to protect our rights, users or the public.

5. Transfers outside India

Some of our service providers store or process data on servers located outside India. Where personal data is transferred outside India, we do so in accordance with applicable Indian law and rely on providers that maintain appropriate security safeguards.

6. How long we keep your data

• Enquiry and lead records: up to 24 months from your last interaction with us, unless you become a client.
• Client records: for the duration of our engagement and as long as required under tax, accounting and other applicable laws.
• Security and fraud-prevention logs: up to 12 months.
• Analytics data: according to the retention settings of the relevant tool, as described in our Cookie Policy.

When data is no longer needed, we delete or anonymise it.

7. How we protect your data

We use reasonable security practices, including encrypted connections (HTTPS), access restricted to authorised staff, storage of enquiry records outside the public web directory, spam and abuse protection on forms, and regular review of our systems. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the relevant authorities of a personal data breach where required by law.

8. Your rights

Subject to applicable law, you have the right to:

• Access a summary of the personal data we hold about you and how it is processed
• Correct, complete or update inaccurate or incomplete personal data
• Erase personal data that is no longer needed for the purpose it was collected
• Withdraw consent at any time. Withdrawal does not affect processing carried out before it.
• Grievance redressal through our Grievance Officer, and to escalate to the Data Protection Board of India if your concern is not resolved
• Nominate another person to exercise your rights in the event of death or incapacity

To exercise any of these rights, email info@alivancetech.com with the subject line “Data request”. We may need to verify your identity before acting on a request.

9. Marketing communications

We contact you only about the enquiry you submitted or services you have engaged us for. If we send you updates or offers, you can opt out at any time by replying “STOP” on WhatsApp or by emailing info@alivancetech.com.

10. Children

The Website and our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has submitted personal data to us, contact us and we will delete it.

11. Third-party links

The Website may link to websites we do not control, such as client websites, social media platforms and partner directories. Their privacy practices are governed by their own policies.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date. Significant changes will be highlighted on the Website.

14. Contact us

Questions about this policy or your personal data? Email info@alivancetech.com or call +91 95912 11737 (Monday to Saturday, 9 AM to 7 PM IST).