Refund and Cancellation Policy
Effective date: 4 October 2026
This policy explains how cancellations and refunds work for services provided by Alivance Tech Pvt Ltd (“we”, “us”). It forms part of our Terms and Conditions. Where a signed Quote or agreement states different terms, that document applies.
1. Project-based services
(Website development, ecommerce, mobile apps, branding, automation and other one-time projects)
| When you cancel | What happens |
|---|---|
| Before work begins | [Full refund of the advance / refund minus X% processing fee] |
| After work has begun | You pay for work completed up to the cancellation date. [Any balance of the advance beyond completed work is refunded / The advance is non-refundable] |
| After the design or a milestone is approved | Fees for approved milestones are non-refundable |
| After launch or final handover | No refund |
2. Monthly services
(Digital marketing, SEO, Google Ads management, social media, Amazon and Flipkart advertising, maintenance)
- You may cancel with [30] days’ written notice.
- Fees already paid for the current month are [non-refundable].
- Work continues until the end of the notice period, after which we hand over account access, reports and assets.
3. Third-party costs
Amounts paid to third parties on your behalf are not refundable by us, including domain registration, hosting, premium themes and plugins, software licences, payment gateway charges, WhatsApp Business API charges, and advertising spend paid to Google, Meta, Amazon, Flipkart or other platforms. Any refunds of these are subject to the third party’s own policy.
4. How to cancel
Email info@alivancetech.com with your name, project or service, and the reason for cancellation. We will confirm receipt within 2 working days.
5. Refund processing
Approved refunds are processed to the original payment method within [7–14] working days of confirmation.
6. Contact
Alivance Tech Pvt Ltd · info@alivancetech.com · +91 95912 11737